Refund Policy

Welcome to ShaadiYog.com, Trusted Matrimony & Matchmaking.

Payments for the various services offered by ShaadiYog.com shall be on a 100% advance basis. All the payments for the services once paid will be non-refundable and any amount paid shall stand appropriated. By using our services and making payment to ShaadiYog.com on the website, you agree to be bound by these payment terms & refund hereinafter referred to as Payment Policy. Please read the Payment Policy carefully. All the payments will be handled as per this Payment Policy.

Any other information provided by you on the site will be handled according to our "Privacy Policy", "Disclaimer" and "Terms & Conditions"

Service Provider does not warrant that the Services will be uninterrupted or error-free. The Service Provider provides the service on an "As Is" basis. However, the Service provider will take all necessary and important steps to provide its user's error-free, uninterrupted user experience. There may be delays and interruptions in the availability of the services. The Users/Members should acknowledge that the use of the services is solely at their cost and risk. Service Provider is not responsible for suspension of the Services, irrespective of the reasons for such interruption/suspension.

1. Acceptance of this Payment Policy

This Payment Policy is an electronic contract that sets out the legally binding terms of use for making payments to purchase membership services on this website. This Payment Policy can be modified by Service Provider at any point in time. Any such modifications will become effective at the discretion of the Service Provider. By accessing ShaadiYog.com and making payment, you accept this Payment Policy and agree to all of the terms, conditions, and notices contained or referenced herein.

2. Purchase of paid membership

To purchase a 'Paid Membership', the User has to register as a FREE/Unpaid member. Once the User is registered with ShaadiYog.com, please follow the following steps to purchase paid membership: -

1- Go to 'ShaadiYog.com' and log in to your account.

2- From your dashboard click on the 'Buy Membership' Option. You can choose the appropriate membership plan and follow all the instructions to make payments.

3. Methods of payment

ShaadiYog.com offers a wide range of Indian payment options. Users can make payments using major Credit Cards, Debit cards, and Net Banking (Indian Banks Only).

4. Safety while using an online payment gateway

Every payment transaction you do on 'ShaadiYog.com' is 100% secure. All payments are processed using a highly secured PayU Payment Gateway. This gateway uses one of the highest security levels available in the industry. To provide you with the highest level of security for sensitive data ShaadiYog.com does not collect and store any payment-related data (Credit/Debit Card and Account details). We redirect you to the secure site of our Payment Gateway partners to enter sensitive payment data directly on the interface provided by them.

ShaadiYog.com uses a third-party payment gateway and failure in these gateways would be communicated to the users as it is. Extra currency/conversion/charges/deductions/error issues from payment gateway shall not be the responsibility of ShaadiYog.com.

5. Refund for the amount paid

All membership purchases at ShaadiYog.Com are final. The Service Provider does not refund or cancel any membership fees. Membership is co-extensive with the profile. Membership expires as soon as the profile is deleted or terminated, and cannot be reactivated. No refunds will be made in case the profile is deleted or inactivated or terminated. Any exceptions to the refund policy will be made at the sole discretion of ShaadiYog. Only in situations where the user upgrades to a higher package, then ShaadiYog management may decide to adjust the money for unused month(s). No refund will be made if you upgrade in the last month of the membership plan. Refunds, if any, will be made in Indian Rupees and will be processed within 3 weeks.

6- Activation of Package

Ideally, for online payment using Credit Card, Debit Card, and Net Banking, the account/membership plan will be activated within 24-48 hours. In case of Public holidays/National Holidays/Bank Holidays or in case of any technical issue in payment clearance, this activation may take some more time.

All services which are defined by any Time Period indicated in Months shall imply one month to be equal to 30 days only and for any longer duration services, the total duration in days will be the number of months multiplied by 30.

7- Expiry of Package

Your package will expire once the duration for which you have purchased the membership is over. You can renew your package 07 days prior to its expiration to continue accessing the features.

For any further queries regarding making payments or payments that you have already made to ShaadiYog, contact our Customer Support.